Privacy

Last updated: 9 November 2026

This text is a translation. In case of discrepancy, the French version prevails.

Who is responsible for your data?

Contact person for any question about your data: Paolo Rotellini, info@dnasoft.be.

What data do we collect?

In the forms on the Contact page, only the data you give us (for the Meta pixel, if you accept it, see the Cookies section):

• Booking a call: full name, city, phone, e-mail, the time slot you chose and, if you provide them, your business, your VAT number and a description of your project.
• Requesting a quote: full name, phone and, if you provide them, your business, your e-mail, your VAT number, your town, your type of business, the items you are interested in, the term you have in mind and your message.

We also note the language of the page you used, so we can reply in your language. To protect the forms against abuse, the internet address of your connection is used in a coded form that cannot be traced back, and is deleted after 2 days.

Why?

• To call you back at the time you chose, answer your request and, if you wish, prepare an offer. This is the legal basis for the processing: steps taken at your request, before a possible contract.
• To send you the confirmation e-mail for your call or your request.
• To protect the website against abuse (legitimate interest).
• Only with your consent: to measure the results of our ads on Facebook and Instagram (see the Cookies section).

We do not sell your data and do not use it to send you advertising without your consent.

Who has access to it?

Only the DNASOFT team, through personal protected access. We use two providers, who act solely on our behalf:

• Hetzner Online GmbH: hosting of the website and the data, on servers located in Germany, and in Finland for backup copies.
• Microsoft (Microsoft 365): sending and receiving our e-mails.

The website's fonts are loaded from Google's servers (Google Fonts): your browser shares your internet address with Google when it does so.

If you accept the “Advertising and measurement” category, some data is also passed on to Meta: see the Cookies section.

How long?

We keep your requests for as long as needed to follow them up, and at most 3 years after our last contact if no contract is concluded. Backup copies of our data are deleted automatically after 40 days at most.

Cookies

A banner lets you accept, reject or customise this site's cookies and trackers. Your choice is kept for 6 months; after that, we ask you again.

Necessary (always on). This information stays in your browser: your cookie choice (6 months), the fact that the welcome screen has already been shown (for the duration of your visit) and, if you use it, the basket put together on the Pricing page, so it can be picked up on the Contact page.

Advertising and measurement (only with your consent). If you accept, we use the Meta pixel to measure the results of our ads on Facebook and Instagram and target them better. It places the _fbp cookie in your browser and, if you arrive through one of our ads, the _fbc cookie (about 90 days). Meta then receives the page visited, your internet address, technical information about your browser, the identifier in these cookies and the fact that a call booking or quote request has been recorded. We never pass on your name, email address, phone number or the content of your forms to Meta.

Recipient. Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland. DNASOFT and Meta are joint controllers for this collection and transmission; Meta then processes this data under its own responsibility, in line with its privacy policy. Meta may transfer it outside the European Union, in particular to the United States, with the safeguards provided by the GDPR.

Withdrawing your consent. This processing is based on your consent. You can withdraw it at any time with the “Manage cookies” link at the bottom of every page. The pixel then no longer loads and Meta's cookies are deleted from your browser. Withdrawal does not affect what was transmitted beforehand.

Your rights

At any time, you can ask to see, correct or delete your data, object to its use, restrict its use or receive a copy. Write to us at info@dnasoft.be; we will reply within one month at most.

If you believe your rights are not being respected, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).

Security

The website is only available over a secure connection (https). Data is stored in a separate database, accessible to the team only, and backed up every night.